Log into your account and go to
Payments → Payouts.
This is where you can find information about your upcoming payment: who is it from, what’s the amount and currency, to which bank account the payment will be sent and when you can expect to receive it.
Stages of the payment
- Estimated — it means that the payment was scheduled to you by the client but we haven't started processing it yet.
- Processing — it means the payment was submitted to our banking partner and is on the way to your bank account. It usually takes 2 business days for the payment to reach your account.
- Completed — it's an indicator that the payment has already reached your account. It’s an estimation based on prior payment history, so we can’t guarantee 100% that funds are available yet.
What should I do if the payment shows as completed and I haven't received the payment yet?
There’s a good chance your payment will arrive within the next day or so, without needing to contact your bank. We do our best to time international payments to arrive exactly on the day requested by the client, but sometimes intermediary and receiving banks introduce delays that are outside of our control.
If you won't receive the payment within the next day contact us on [email protected] and we'll help you locate it.
What if the Payouts field is empty?
If the field is empty it means that there are no upcoming payments scheduled to be sent to you at the moment.
Where I can find information about my past payouts?
See archived payouts at the bottom of Payments page to see all the past payouts.