Plane never charges contractors to receive their payments. We do not charge conversion fees either. Contractors always get the real exchange rate with no markups or extra fees.
What if I received a smaller amount than scheduled by my company?
If you received a smaller amount than what was scheduled by your company, it is typically due to a fee charged by one or more of the intermediary banks involved in processing your payment between our bank and your bank.
International (SWIFT) payments may be routed through multiple banks, and some of them can deduct a fee from your payment to cover their transfer costs. Sadly, we do not have control over how payments are routed and whether a particular bank will deduct a fee. The bank makes the decision on whether a fee will be charged and how much it will be.
We’re always working on improving our payment routing and figuring out ways to deliver funds to you without any additional fees.
Questions?
Please don't hesitate to reach out to support@plane.com or use the live chat option on the platform.
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