You can now easily download a payment confirmation directly from your account on work.pilot.co. To do that:
Go to Payments tab and click on a transfer you want to download a confirmation for. Note that you'd only be bale to download a payment confirmation for completed payments. If your payment is still being processed the payment confirmation is unavailable.
Click on the three purple dots on the right and download payment confirmation of this particular transfer.
From there, you will also have access to MT103 details. This is a standardised SWIFT payment message used specifically for international wire transfers. In case your bank has troubles locating the transfer, MT103 details should help them track it.
In case you can't see payment confirmation or MT103 details in your account, it means your transfer was processed locally. We don't provide payment confirmations of local transfers at the moment.
If you have any questions about your payment or payment confirmation reach out to firstname.lastname@example.org.