When a bank account is disconnected, this is often because there has been an update on the customer's side to their bank account, such as a change to their password or to their contact details.

Here are some steps that will help you connect your bank account again:

  1. On the Overview page, click the purple 'Payment settings' button.

  2. On the next page, select the Bank accounts tab and click 'Re-connect your bank account.'

If the above steps do not work:

  • Use the 'Replace' link on the top right of the bank account to re-enter the same bank information; or

  • Click the 'Remove' link on the top right of the bank account, and then re-enter details again.


We’re here to help! Reach out to us at support@pilot.co, or use the live chat option at manage.pilot.co.

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