You can cancel a payment that has been scheduled, as long as it has not been processed yet.

To cancel a scheduled payment:

  1. Go to the Payroll history tab.

  2. Click on the payroll and locate the individual payment that you'd like to cancel.

  3. Click the three dots on the right side of the payment, and select 'Cancel.'

  4. An alert will appear. Click 'Yes, cancel payment' to confirm.

If you want to cancel the whole payroll, you can use the 'Cancel payment' button at the bottom right side of the page.

The steps above apply for both one-time and recurring payments.

To learn more about canceling a recurring payment that has not been scheduled yet, please see our article on How to edit recurring payments.

Questions?

Please reach out to us at support@pilot.co, or use the live chat option at manage.pilot.co.

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