How do I edit my bank account details?

You can edit your bank accounts from your profile.

  1. Go to the Bank accounts section.

  2. Click ‘Unlock’ and confirm your password.

  3. Click on the bank account you’d like to edit.

  4. Click the three dots on the right side and click ‘Edit’.

  5. The details that you will be able to edit are 'Account type', 'Account holder name', and 'Account holder address'.

If you wish to change major details such as the bank account number, you will need to add a new payment method with the new details. Check out this article for more information.

I didn't see an option to add the Intermediary Bank information, where should I add this?

Our banking partner will automatically route the payment via the intermediary bank that the receiving bank specifies. Banks are supported to keep the SWIFT network informed about their intermediary relationships and preferences for routing. So as long as your bank is keeping the SWIFT network informed, the payment should be routed through the right bank.

Can I add multiple bank accounts?

You can add as many bank accounts as you like in Pilot and can specify the currency they are in.

  1. Go to the Bank accounts section.

  2. Click ‘Unlock’ and confirm your password.

  3. Click on ‘Add another payment method’ and enter the bank details.

  4. Once you’ve entered the required information, the new bank account will be added to your payment methods list.

If you would like Pilot to send payments to your new bank account, you’ll need to make it the default account. Check out this article for more information.

Which bank account will Pilot send my payment to?

In most cases, we'll send payments to the default bank account. However, there are some exceptions. To understand when an account will be used, check out this article. You can also find more information on the right-hand side of the Bank accounts tab:

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