For customers

Getting started with Pilot

Learn more about what we do and how we can help your company pay and hire people abroad

Written by Mari Higa
Updated over a week ago

General FAQs

Written by Meta Nainggolan
Updated over a week ago

Account FAQs

Written by Meta Nainggolan
Updated over a week ago

Global Contractor Payment FAQs

Written by Meta Nainggolan
Updated over a week ago

Global Contractor Agreement FAQs

Written by Meta Nainggolan
Updated over a week ago

How to create an admin or manager account and change access levels

Accounts can have one owner and multiple admins and managers.

Written by Ola
Updated over a week ago

Does Pilot offer a Quickbooks integration?

An integration is planned for 2023.

Written by Asta So
Updated over a week ago

How to set up multi-step payment approvals

Can managers approve payment requests without initiating the payments?

Written by Asta So
Updated over a week ago

How to navigate between multiple Pilot profiles

Can you use Pilot for more than one company or account?

Written by Asta So
Updated over a week ago

How to find invoices for Pilot fees

Invoices for Pilot fees are charged at the end of each month and are viewable in your Pilot account.

Written by Ola
Updated over a week ago

How to run reports

View and analyze your contractor and employee data with Reports

Written by Asta So
Updated over a week ago

How to reconnect my bank account

What should I do if my bank account is disconnected?

Written by Meta Nainggolan
Updated over a week ago

How to review an expense report

Review and approve or reject expense reports from employees and contractors

Written by Asta So
Updated over a week ago

How to track approved expenses

Admins and managers can see details and action items for approved expenses.

Written by Luís Marciano
Updated over a week ago

How to view a paystub

View paystubs for contractors and employees

Written by Asta So
Updated over a week ago

How to set up the Time Off feature

International employees and global contractors can request different types of time off through Pilot

Written by Asta So
Updated over a week ago

How to approve or decline time-off requests

Review and take action on requests for time off

Written by Asta So
Updated over a week ago

How to create a request for time off for a team member

Create time-off requests for your team members

Written by Asta So
Updated over a week ago

What do I need to do if my payment to Pilot fails?

If a payment fails, check whether you have an ACH filter set up on your bank account.

Written by Mari Higa
Updated over a week ago

How to use filters to customize your view of contractor and employee data

How do I use filters in the People tab?

Written by Asta So
Updated over a week ago

How to connect my Pilot account with my US payroll

View all of your employee and contractor data in Pilot through our US payroll integration.

Written by Asta So
Updated over a week ago

How does the situation in Ukraine and Russia affect payments there?

See what payments are currently affected

Written by Asta So
Updated over a week ago

How to add a new contractor

Can I sign a contract with my contractor through Pilot?

Written by Ola
Updated over a week ago

Can I change a global contractor's email address?

You can edit a new global contractor's email address before they set up their Pilot account.

Written by Asta So
Updated over a week ago

How to create a new contract for contractors

How do I edit a contract and add a special clause to the contract for existing contractors?

Written by Meta Nainggolan
Updated over a week ago

How to schedule a payment

Schedule one-time and recurring payments for contractors.

Written by Ola
Updated over a week ago

How to import payments

How to import bulk payments to Pilot.

Written by Ola
Updated over a week ago

How to cancel a scheduled payment

Can I cancel one or more payments from a payroll run?

Written by Meta Nainggolan
Updated over a week ago

How to edit recurring payments

Can I cancel or make changes to an upcoming recurring payment?

Written by Joseph Gachii
Updated over a week ago

How are payment dates calculated?

Why can’t I schedule a payment on an earlier date?

Written by Joseph Gachii
Updated over a week ago

How are pay schedules calculated?

See how payment amounts are calculated for different types of pay schedules.

Written by Asta So
Updated over a week ago

How does currency conversion work?

Does Pilot charge any conversion fees?

Written by Ola
Updated over a week ago

How to run a transition payroll

Written by Mari Higa
Updated over a week ago

How to add funds to my Pilot balance

How long does it takes to add and withdraw funds from the balance?

Written by Meta Nainggolan
Updated over a week ago

How Pilot collects funds for contractor payments

What is the source of funds for contractor payroll, and how long is payment processing?

Written by Meta Nainggolan
Updated over a week ago

How to adjust compensation for a contractor

How to edit the compensation in a contract

Written by Joseph Gachii
Updated over a week ago

Does Pilot handle 1099 forms?

What is a 1099-NEC form?

Written by Mari Higa
Updated over a week ago

How to terminate an agreement with a contractor

In addition to terminating a contractor agreement, you can archive the contractor and detach them from a pay schedule.

Written by Ola
Updated over a week ago

How much is an international employee security deposit?

What is the security deposit for?

Written by Meta Nainggolan
Updated over a week ago

Payroll change cutoff dates

Can I reimburse an international employee or include an additional payment in the upcoming payroll?

Written by Joseph Gachii
Updated over a week ago

How to hire and onboard an employee

How do I use Pilot to manage the hiring and onboarding process?

Written by Asta So
Updated over a week ago

How to convert a global contractor to a full-time international employee

What Pilot fees should I expect?

Written by Mari Higa
Updated over a week ago

Right to work & visa support

Verifying the right to work: Pilot needs to ensure that each international employee has the right to work in their country of employment.

Written by Luís Marciano
Updated over a week ago

Onboarding timeline & process

Written by Luís Marciano
Updated over a week ago

How long does it take to hire and onboard a new employee?

What to expect when hiring a new employee

Written by Mari Higa
Updated over a week ago

How to complete state tax registrations for new employees

Complete state registrations in all 50 US states and Washington, DC

Written by Asta So
Updated over a week ago

International Employee Leaves & Benefits

Written by Luís Marciano
Updated over a week ago

Offboarding

Please review the employment contract for any additional information related to terminations. Contact [email protected] for assistance.

Written by Luís Marciano
Updated over a week ago

How to terminate an employee

How to start the termination process

Written by Mari Higa
Updated over a week ago