Pilot

Learn more about how to set up your account and get paid

Getting started with Pilot

Asta So

Joseph Gachii

Get help with filling in your payment details and learn more about your next payout.

For contractors

General FAQs

Account FAQs

Bank account FAQs

Payment FAQs

Taxes and Compliance FAQs

Meta Nainggolan

Frequently Asked Questions

What information should I put in business details?

How do I set up my account on Pilot?

How do I add my bank information?

How to sign my consulting agreement as a contractor

How to edit and add a new payment method

Is it possible to change the email on my account to my company email?

How do I change my email address?

Can you use Pilot for more than one company or account?

How to navigate between multiple Pilot profiles

Can I get paid through Pilot if I don’t have a registered business?

How to request time off

Mari Higa

Account setup

How does the situation in Ukraine and Russia affect payments there?

You can submit a payment request with an invoice.

How to submit a payment request

My payment shows as completed, but I haven't received it.

What should I do if my payment is delayed?

Contractors can withdraw pending payment requests.

How do I withdraw a payment request?

Contractors can create and submit expense reports.

How to request a reimbursement

What does scheduled, processing and completed mean in relation to payment status?

When can I expect to get my next payment?

Can I choose which currency I get paid in?

To which bank account should I expect my next payment?

Does Pilot always send payments to the default bank account?

Is it possible to split payouts between different accounts?

Why I received a smaller amount than scheduled by the customer?

Does Pilot charge contractors anything to receive payments?

What exchange rate does Pilot use?

How can I get a payment confirmation?

Contractors can view and download paystubs

How to view a paystub

Does Pilot have a wallet, or will I get paid directly to my bank account?

Do you have an e-wallet, or digital wallet, feature?

Does Pilot have an e-wallet?

What is Cryptocurrency, and can it be used for payment on Pilot?

How to get a Foreign Inward Remittance Certificate (FIRC) in India

Payments

How should I pay my taxes when getting paid through Pilot?

What taxes do I need to pay?

Contractors can fill out and submit W-9 forms directly in the platform.

How to complete a W-9 form

Contractors can fill out and submit W-8 forms directly in the platform.

How to complete W-8BEN and W-8BEN-E forms

Do I have to sign my tax form?

Ebony Haughton

Staszek Kolarzowski

Compliance

Find answers and get help from Intercom Support and Community Experts